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Frequently asked questions

We've collected the questions we hear most often — and we answer them straight. Yours isn't here? Write or call, we're at your disposal.

Go straight to our sales department — during working hours, preferably by phone, because that's how we work fastest. Issues like these shouldn't wait, and with us they don't.

Not necessarily — before you give up, ask our sales department (during working hours, preferably by phone). The store doesn't always tell the whole story, and we'll gladly check what can be done.

Directly with the company owner — Robert Kołodziejczyk, by e-mail or phone. He makes the key decisions, including supplier cooperation — so you reach the right person straight away, no middlemen.

No — you can also buy without creating an account, because we value your time. An account has its perks though: order history at a glance, faster future purchases (your details are already in the system) and better control over your order.

By phone or e-mail — whichever suits you. We also have a dedicated page for recruitment: see Careers.